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RlS enhances customer satisfaction with the Hänel Lean-Lift.

Industore and Rexel Industrial Solutions Case Study

Rexel Industrial Solutions (RIS)  is delighted to collaborate with Industore with the installation of the Hänel Lean-Lift. Through a shared ethos of future-proofed technological processes and commitment to customer satisfaction, partnering with Industore was the optimal choice for RIS.

A post-COVID demand surge on order fulfilment proved challenging for RIS, combined with limitations of warehouse capacity. The recent installation of the Hänel Lean-Lift has awarded Rexel an almost 25% increase in operational efficiency and improved customer satisfaction. In addition, the integration of the Lean Lifts with RIS’s existing ERP system has improved inventory transparency and SKU control.

Benefiting from a partnership built on trust and expertise, the relationship between RIS and Industore has proven symbiotic. ‘The Lean-Lifts allow us to commit to delivering over 99.99% of our products within 24-hours, and usually within 12. It keeps us in the ‘best in class’ seat in our industry’- David Slattery , Commercial Manager .

Find out more information on the collaboration here .